Verify Connections
After configuring access to the Symantec Web Security Service, verify that the service is receiving and processing content requests.
Note: This is a generic section that demonstrates connection by multiple access methods. Also see Verify Mobile Connections.
Verify Client Protection
From a client system that has web access (or the specific test client if so configured), browse to the following site:
test.threatpulse.com
The test is successful if you see the following webpage.
Fixed Locations
- Click the Service link (upper-right corner).
- Select Network > Locations.
-
Verify the status of each location. Show screen...
Various icons represent the connection status.
Icon Connection Status Description The Web Security Service recognizes the location and accepts web traffic. A location has been configured, but the Web Security Service cannot connect. Verify that the web gateway device is properly configured to route traffic. A previously successful web gateway to Web Security Service configuration is currently not connected.
- Firewall/VPN
- Verify your firewall’s public gateway address.
- Verify the Preshared Key (PSK) in the portal matches that of your firewall configuration.
- Verify that the server authentication mode is set to PSK.
-
Explicit Proxy
- Verify the PAC file installation and deployment.
- Verify that your network allows outbound requests on port 8080.
- Do not attempt to use Explicit Proxy in conjunction with the WSS Agent as the client will detect that a proxy is in effect, assume a man-in-the-middle attack, and fail (open or closed depending on the settings).
- Proxy Forwarding—Verify the gateway address in the forwarding host is correct.
- Remote Users—Verify the WSS Agent installation. See the section below for more information.
- Firewall/VPN
Remote Users
In Service Mode; select Mobility > Agent Status.
To further verify that the agent in running on remote clients and communicating with the WSS.
- For WSS Agent, see About the WSS Agent UI.
- For Unified Agent, click (or double-click) the application icon in the menu bar and click Status.
Windows (UA)
If the system detects a corporate network that provides web access and security, the Unified Agent enters into passive mode.
Mac (UA)
If the system detects a corporate network that provides web access and security, the Unified Agent enters into passive mode.