Verify Connections

After configuring access to the Symantec Web Security Service, verify that the service is receiving and processing content requests.

Note: This is a generic section that demonstrates connection by multiple access methods. Also see Verify Mobile Connections.

Verify Client Protection

From a client system that has web access (or the specific test client if so configured), browse to the following site:

test.threatpulse.com

The test is successful if you see the following webpage.

Verify Web Connection

Fixed Locations

  1. Click the Service link (upper-right corner).
  2. Select Network > Locations.
  3. Various icons represent the connection status.

    Icon Connection Status Description
    Auth OK The Web Security Service recognizes the location and accepts web traffic.
    A location has been configured, but the Web Security Service cannot connect. Verify that the web gateway device is properly configured to route traffic.

    A previously successful web gateway to Web Security Service configuration is currently not connected.

    • Firewall/VPN
      • Verify your firewall’s public gateway address.
      • Verify the Preshared Key (PSK) in the portal matches that of your firewall configuration.
      • Verify that the server authentication mode is set to PSK.
    • Explicit Proxy

      • Verify the PAC file installation and deployment.
      • Verify that your network allows outbound requests on port 8080.
      • Do not attempt to use Explicit Proxy in conjunction with the WSS Agent as the client will detect that a proxy is in effect, assume a man-in-the-middle attack, and fail (open or closed depending on the settings).
    • Proxy Forwarding—Verify the gateway address in the forwarding host is correct.
    • Remote Users—Verify the WSS Agent installation. See the section below for more information.

Remote Users

In Service Mode; select Mobility > Agent Status.

To further verify that the agent in running on remote clients and communicating with the WSS.

  • For WSS Agent, see About the WSS Agent UI.
  • For Unified Agent, click (or double-click) the application icon in the menu bar and click Status.

Windows (UA)

Verify Windows UA Connection

If the system detects a corporate network that provides web access and security, the Unified Agent enters into passive mode.

UA passive

Mac (UA)

Mac client verify

If the system detects a corporate network that provides web access and security, the Unified Agent enters into passive mode.

Mac client passive