Install SSL Root Certificate for Chrome Browsers

Enabling SSL  intercept on the Symantec Web Security Service requires you to also install an SSL root certificate, downloadable from the service portal, on each employee client browser. If you do not perform this procedure, employees receive certificate error pop-up dialogs for each SSL connection attempt.

Perform the following steps for Google Chrome browsers. The procedures assume that you have downloaded the root certificate from your Web Security Service portal account to a network location.

Tip: Download a text file, which you can edit and post or distribute to employees with existing systems (with possible modifications, such as the network location of the root cert file). Note: To install the certificate, users must have admin privileges on their client systems.

  1. In the Chrome browser, navigate to the Under the Hood settings page: Wrench icon > Options > Under the Hood (or enter chrome://settings/advanced).
    1. In the HTTPS/SSL area, click Manage Certificates.
    2. Select the Trusted Root Certification Authorities tab.
    3. Click Import.
  2. Import the certificate.

    1. On the first wizard screen, click Next.
    2. Click Browse and navigate to the certificate location; select it and click Next.
    3. If not already selected, Browse and select Trusted Root Certification Authorities; click Next.
    4. Click Finish.
  3. If another security warning dialog displays, click Yes.

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